At IK COLLECTION, we want you to love what you order. If your purchase isn’t quite right, we’re happy to offer an exchange in accordance with the policy below.

1. Exchange Policy

We offer exchange of purchased items if the item received is:

  • Damaged or defective
  • Incorrectly sent
  • Different from the item you ordered
  • The wrong size, where size exchange is available

We do not offer cash refunds. Eligible items can only be exchanged for another item.

2. Exchange Period

Exchange requests must be made within [7 days] of receiving your order.

Requests submitted after this period may not be accepted.

To request an exchange, please contact our customer support team within the specified exchange period.

3. Conditions for Exchange

To be eligible for an exchange, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Have all original tags and labels attached
  • Include the original packaging where applicable
  • Not have been washed, altered, damaged, or used
  • Be returned with the original invoice/order information

Items that show signs of use, washing, alteration, or damage caused after delivery may not qualify for exchange.

4. Wrong or Damaged Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.

We may request clear photographs or videos of the item and its packaging to verify the issue.

Once the issue is confirmed, we will arrange an exchange for the correct or eligible replacement item, subject to availability.

5. Size Exchange

If you ordered the wrong size, you may request an exchange within the applicable exchange period, provided that:

  • The requested size is available
  • The original item is unused and in its original condition
  • All tags and packaging are intact

If the requested size is unavailable, we may offer an alternative item of equivalent value, subject to availability.

6. Exchange Process

To request an exchange:

Step 1 — Contact Us
Contact IK COLLECTION through our official customer support channel within the exchange period.

Step 2 — Share Your Order Details
Provide your order number and details of the item you wish to exchange.

Step 3 — Verification
Our team may review photographs or other information to confirm that the item meets our exchange requirements.

Step 4 — Return the Item
Once your exchange is approved, follow the return instructions provided by our team.

Step 5 — Receive Your Exchange
After we receive and inspect the returned item, we will process your exchange and send the replacement item, subject to availability.

7. Exchange Shipping Charges

For items that are damaged, defective, or incorrectly sent by IK COLLECTION, we will arrange the exchange according to our applicable delivery process.

For exchanges requested because of size, color, preference, or customer selection, applicable shipping or handling charges may apply.

Please contact our customer support team for the applicable charges before sending your item.

8. Items That Cannot Be Exchanged

For hygiene, safety, or product-specific reasons, certain items may not be eligible for exchange.

These may include:

  • Used or opened perfumes
  • Items that have been washed or worn
  • Customized or personalized products
  • Items without original tags or packaging
  • Products damaged through customer misuse
  • Items returned after the exchange period
  • Any item specifically marked as Final Sale / Non-Exchangeable

Product-specific exchange restrictions, where applicable, will be communicated on the product page or at the time of purchase.

9. Product Availability

All exchanges are subject to product availability.

If the exact replacement item or size is unavailable, IK COLLECTION may offer an alternative eligible item of equivalent value, where possible.

10. No Cash Refunds

IK COLLECTION operates an exchange-only policy.

We do not provide cash refunds for eligible returns.

If your item qualifies under this policy, we will exchange it for another eligible product according to the conditions described above.

11. Important Note

Please carefully check your order when it arrives.

If there is any issue with your purchase, contact us promptly so that our team can assist you with the exchange process.

IK COLLECTION reserves the right to decline an exchange request if the item does not meet the conditions outlined in this policy.

12. Contact Us

For exchange requests or questions regarding this policy, please contact:

IK COLLECTION

Email: raabta@ikcollection.pk
Phone: +923484424780
Address: Opposite PSO Pump, Near Police Station, Thakot

Please include your order number when contacting us about an exchange.

Shop With Confidence

At IK COLLECTION, your satisfaction matters to us.

We believe shopping should feel