At IK COLLECTION, your trust matters to us. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, browse our collections, create an account, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using the IK COLLECTION website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with IK COLLECTION, we may collect the following information:

Information You Provide

When you place an order, create an account, contact us, subscribe to our updates, or use certain features of our website, we may collect:

  • Full name
  • Email address
  • Phone or mobile number
  • Billing address
  • Shipping or delivery address
  • City and postal information
  • Order and purchase details
  • Account information
  • Customer service communications
  • Product reviews, feedback, or other information you voluntarily provide

We only request information that is reasonably necessary to provide our services and complete your requested transaction.

Payment Information

Depending on the payment method you choose, payment information may be processed directly by our payment service providers.

Where applicable, we may receive limited transaction information such as payment status, transaction reference, or payment method.

IK COLLECTION does not require you to provide passwords, PINs, OTPs, or other confidential authentication credentials through customer support.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interactions
  • Approximate location derived from technical information
  • Date and time of visits
  • Referring website
  • Cookies and similar technologies

This information helps us understand how visitors use our website, improve performance, maintain security, and provide a better shopping experience.

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders
  • Confirm and communicate order details
  • Arrange delivery of purchased products
  • Provide customer support
  • Respond to questions and requests
  • Manage customer accounts
  • Process payments through applicable payment providers
  • Improve our website and shopping experience
  • Understand customer preferences and website usage
  • Detect and prevent fraud, abuse, and unauthorized activity
  • Maintain website security
  • Send service-related communications
  • Send promotional communications where permitted and where you have chosen to receive them
  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes that are materially different from those described in this Privacy Policy without appropriate notice or consent where required.

4. Cookies and Similar Technologies

IK COLLECTION may use cookies and similar technologies to help our website function properly and to understand how visitors interact with our website.

Cookies may help us:

  • Remember items in your shopping cart
  • Keep certain website preferences
  • Improve website functionality
  • Understand website traffic and usage
  • Measure the effectiveness of marketing campaigns
  • Provide a more relevant shopping experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping-cart or checkout features.

5. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when it is necessary to operate our business and provide our services.

These may include:

Delivery and Logistics Partners

We may provide your name, phone number, delivery address, and relevant order information to courier or logistics partners so that your order can be delivered.

Payment Service Providers

Payment-related information may be processed by authorized payment providers according to their own privacy and security practices.

Technology and Service Providers

We may use third-party providers for website hosting, analytics, customer support, email communication, security, or other technical services.

Legal and Regulatory Requirements

We may disclose information when required by applicable law, court order, governmental authority, or where necessary to protect our legal rights, customers, website, or business.

We expect service providers handling personal information on our behalf to use appropriate safeguards and only process information for legitimate business purposes.

6. Marketing Communications

If you subscribe to our newsletter or otherwise choose to receive promotional communications, we may contact you about:

  • New collections
  • New arrivals
  • Special offers
  • Promotions
  • Seasonal campaigns
  • IK COLLECTION news

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Please note that you may still receive essential service communications relating to your orders, account, or transactions.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

We encourage customers to use strong passwords where accounts are available and never share passwords, OTPs, PINs, or other confidential authentication information with anyone claiming to represent IK COLLECTION.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions
  • Providing customer support
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Meeting legal, accounting, tax, or regulatory requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or legitimate business requirements.

9. Your Privacy Choices

Depending on applicable law, you may have the right to:

  • Ask what personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Withdraw consent for certain uses of your information
  • Opt out of promotional communications
  • Ask questions about how your information is handled

To make a privacy-related request, contact us using the details provided below.

We may need to verify your request before making changes to protect your account and personal information.

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Once you leave the IK COLLECTION website, this Privacy Policy may no longer apply.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

IK COLLECTION is not responsible for the privacy practices, content, or security of third-party websites.

11. Children’s Privacy

IK COLLECTION may offer products for children, but our website is intended to be used by customers who are legally able to make purchases or by parents, guardians, or other authorized adults.

We do not knowingly request or intentionally collect personal information directly from children for purposes unrelated to providing our services.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. International Visitors

IK COLLECTION may receive visitors from countries outside Pakistan.

If you access our website from another country, your information may be processed in Pakistan or in other locations where our service providers operate.

By using our website, you understand that information may be processed in accordance with applicable laws and the practices described in this Privacy Policy.

Where applicable, we will take reasonable steps to protect personal information when it is processed across borders.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way IK COLLECTION handles your personal information, please contact us:

IK COLLECTION

Email: raabta@ikcollection.pk
Phone: +923484424780
Address: Opposite PSO Pump, Near Police Station, Thakot

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

Your Privacy. Our Responsibility.

At IK COLLECTION, we believe that a great shopping experience begins with trust.

We are committed to treating your personal information responsibly, transparently, and with care.